General information and travel conditions Saharaway.nl

How do we work? Below you will find our travel conditions and important information.

Based on your wishes and in close consultation with you, we will design a tour and make a no-obligation offer. The prices depend on the season, the number of participants and the specific wishes you indicate. All prices, unless stated otherwise, are in Euros and per person.

Our prices include transfer to and from the airport, if stated in the itinerary. Of course, the pick-up and drop-off service to and from the overnight address in the place of arrival/departure is included. Furthermore, it is included: air-conditioned private transport with driver, fuel and overnight accommodation on a half-board or bed/breakfast basis, depending on the overnight destinations. Lunch, drinks, entrance fees, tips and insurance are not included unless otherwise stated. Our offers clearly indicate what is included and what is exclusive for the tour that is tailor-made for you.
The tour duration may include days of departure and arrival. In principle, these are counted as whole days regardless of the departure and arrival time.

We only arrange tours and/or excursions. Flight tickets must be arranged yourself.

Reservation and payment

The travel agreement is concluded by the traveller accepting the offer from Saharaway Tours Mrocco. The reservation is made by means of a transfer of a deposit of 30% of the total travel sum. This must be received by us within 13 days after the booking date. A reservation is only valid from the moment that the required deposit has been received by us. As soon as the deposit has been received by us, we will initiate the reservation requests with the hotels.
Paying the deposit means that you have taken note of the description of the offer and agree to it. You pay the remaining 70% of the total travel sum cash on the spot in Morocco.

Because Saharaway Tours is a Moroccan company, we are not affiliated with a guarantee fund. Of course, this has no influence on the service and quality that Saharaway Tours offers. The appreciation of the trust that you place in us is guaranteed by only requesting a deposit. In this way, we still offer a certain form of guarantee and security.

Cancellation

In case of cancellation by you, the following applies: from 4 weeks before the start date of the tour, 30% of the total travel sum, being the deposit. From 4 weeks until the start date of the trip, the total travel sum is due.
It is therefore recommended to take out a travel and cancellation insurance. Please note that Morocco is located in the continent of Africa, which means that worldwide coverage must be taken out. We advise you to read the terms and conditions of your travel and cancellation insurance carefully. There are insurers that offer (all-risk) cancellation insurance with coverage for natural disasters, terrorism and pandemics, in the event that the travel organization or airline does not reimburse.

If Saharaway Tours has to cancel the travel agreement due to unforeseen circumstances, we will inform you immediately and the deposit will be refunded.

Negative travel advice

If the travel advice for Morocco changes unexpectedly after you have booked, you can change your travel dates or cancel your trip.

Cancellation in case of code red: if your trip cannot go ahead due to travel advice code red or the lockdown of a country, you can easily change your trip to another departure date or cancel it free of charge. If there is a change in travel advice, please contact us immediately. If you choose to cancel the trip, you will receive a cancellation note from us, which you must submit to your insurance company. If the insurance company does not cover the cancellation costs, you will receive proof of rejection. You can email this to info@saharaway and we will then refund the deposit you made to us.

If your cancellation insurance does cover the costs, you will receive the deposit amount from your insurer in your account and you can no longer claim reimbursement of the deposit by Saharaway Tours Morocco.

Cancellation in case of code orange: just like code yellow, this is only a stricter travel advice. This means that this is advice and not a ban. It is often thought that code orange means negative travel advice, but it is only a warning. If Saharaway Tours has to cancel itself because we cannot carry out the trip, the trip will be cancelled free of charge. We will then contact you and discuss the desired financial settlement or changing the travel date.
If we do not cancel, this means that the trip can still be carried out. The flights are going and the hotels are open, so the trip is possible. Local circumstances such as the closure of shops and restaurants are also not reasons to be able to cancel free of charge. If you still want to cancel your trip, our normal travel conditions apply (see previous) and this will be at your own expense. Of course, we will suggest that you see if there are possibilities to rebook the holiday. As far as we are concerned, there is always a possibility for this.

If the travel advice has not changed, but you still do not want to travel because you feel unsafe, this is not a valid reason to be able to cancel the trip free of charge. In that case, our normal travel conditions apply (see CANCELLATION). Our regular travel conditions also apply to all other reasons for cancellation than changed travel advice.

If you have any questions or would like advice, send us a message via our website, we will respond immediately.
Check internet to see which measures apply to your destination.

Liability

Saharaway is not liable for damage for which a claim for compensation exists under a travel and/or cancellation insurance and disclaims any responsibility for loss, theft or damage to luggage and personal belongings.